SESSION 1

Fundamentals of Risk Management

• Concept of ‘Risk’ in Risk Management
• Basic Principles, concepts & definitions of Risk Management
• Concept of risk management
• Why is Risk Management required
• Threats and opportunities
• TEAM EXERCISE – Consideration of a Risk as both a threat and opportunity
• Risk management process
• Risk Analysis
• Definition of ERM in the context of Risk Management
• Risk treatment options

AFTERNOON SESSION SESSION 2

Risk management in practice and its relationship to crisis management

• Categorisation of risks
• Risk management frameworks
• Risk prioritisation
• Risk rating
• Risk reporting and communication
• Key risk indicators – concept and their link to strategy, performance & risk
• Examples of KRIs
• Risk Management implementation and maturity phase
• Key questions to consider in risk management implementation
• Role of risk manager in crisis management & business continuity
• How to properly structure an organisation’s risk competencies (i.e
  Risk Management, Crisis management and Business continuity)
• Differences in how risk management relates to crisis management and business continuity
• The importance of a customer centric approach

SESSION 1

Concept of Crisis Management

• What is crisis management?
• Types of organisational crisis
• The nature of crisis
• Rule of crisis management
• Outcomes of major crisis
• Crisis management stages
• Managing business crisis
• Steps of Crisis communication
• Team discussion – 2 real life case studies on Crisis management

AFTERNOON SESSION 2

• A look into crisis management requirements
• Crisis Management strategy
• Crisis management model
• Crisis management model
• Crisis management planning
• Contingency planning
• Business continuity analysis
• Crisis management cycle
• Different types of crisis management methods
• Levels of Crisis
• Case study 1: Madrid Train bombing
• Case study 2: Reactions to BSE
• Case study 3: Hurricane Katrina
• Hub & Spoke model in crisis management – case study of Bali bombing

MORNING SESSION 1

Concept of Crisis Management

• Typology of Organisational Preparedness for crisis
• Use of Significant Incident Reports (SIP)
• Use of Standard Operating Procedures (SOPs)
• Mistakes in crisis communication
• Crisis Management capability development
• Role of leadership in crisis management
• Key steps in managing crisis
• Key questions for a crisis management plan
• Role of BCM in crisis management
• Concept and role of BIA in crisis management
• Risks managed through a BCM solution
• Illustration of BCM team structure in a large organisation

AFTERNOON SESSION 2

• Common approaches to executing a risk assessment in the context of BCM